Som Companies are using Next-Jen techniques such as robotics in their warehouses.
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In a world where motion and convenience are paramount to customers, logistics providers are turning to emerging technologies such as artificial intelligence and robotics to remain competitive.
Multinational logistics company DHL is using robotics “very wide” in its warehouses, said DHL Supply Series APAC CEO Javier Bilbao Uzquiano.
“It is not replacement – it is complementing humans in the way we work in the way we work.” “There are tasks … earlier taken by humans who are heavy, are very repetitive, and are being transferred to robots.”
Uzquiyano said that jobs such as carrying a palette or unloading containers along with several other parts of the company’s warehousing processes are now being helped by the robot.
“We are getting more and more available to autonomous capabilities, allowing those robots to move around the warehouse on our own,” he said. “You don’t need gadgets to be present in the warehouse, to be able to track where people are going … where there are summer maps, (and) where you have bottlenecks.”
“Strength in robotics is giving us flexibility,” Uzquiyano said, especially around the peaks … Black Friday or Cyber Monday or around all these events – they spike so quickly, it is very difficult to bring people to understand this process, to know how to react. “
“Robotics helps us in that … because they know how to do it from gate-go,” he said.
In food distribution
Dubai -based online food ordering service pond is also working on developing its AI abilities. The company’s CEO Tomaso Rodriguez said at the two -day CNBC event at Jewel Changi Airport on Thursday, “The company’s CEO Tomaso Rodriguez said that the company has been mainly focused on using technology’s forecast capabilities to order the company on its platform.
Rodriguez said, “A vast majority of customers who open our app every day, whatever reasons do not order,” Rodriguez said. “Now, with AI, you can go very deep for a single person and know what the person needs or not … and it is really that all our attention is still going on.”
Tomaso Rodrigues (Middle) of Talabat and Javier Bilbao (right) of DHL discussed the use of emerging technologies in the supply chain with Julia Borstin of CNBC on 13 March 2025.
This has allowed the company to provide better recommendations to potential customers and to target users with “right offers” or other incentives.
Rodriguez said that the company is also using drones and robots, although local restrictions may be a road block.
Both methods also require some efforts by the customer to take goods, while humans can directly give food to the customer’s door.
“It’s too early,” Rodriguez said. “I think human contacts are still very important and will not be replaced for some time.”
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