Passengers who claim to be a loyal customer of South -West, seem to be the airline on Tuesday after the announcement of a change in their popular passenger perk.
The Fox Business reported that the Texas -based carrier revealed that many changes are being made in the efforts to promote revenue growth and return to profitable shareholders.
These changes will include an adjustment in the bag policy tested, which allows all passengers to check two bags for free. Southwest has not yet announced how much the passengers will be charged, although the fee for the third checked bag is listed in $ 150 on Southwest.com.
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With this move announced on Tuesday, the social media is triggering strong responses from the passengers, some threatened to fly with the South -West, if they can no longer get free check bags.
“Call what you will do – boycott, mass migration, defect. Can we do this in a huge wave right now?” A person has written in the South -West Redit Thread.
Southwest Airlines has announced that it will no longer give two free check bags to all customers, and airline passengers are increasing their disappointment. (Istock)
“Nail in the coffin,” wrote another person.
Another user commented in a different thread, “It was truly the last reason that I still flew in the south -west. Now it is a soul with different colors.”
The Redit user wrote, “I used to favor (South -Western) for lack of luggage fees. They would definitely not be my first choice if their prices remain the same,” a Redit user wrote.
Fox News arrived in the South -West for digital comment.
From May 28, only Rapid Rapids A-List Favorite Members and Business Selection Customers will get two free check bags. Members of the Rapid Reward Credit Card will receive their first checked bag for free. According to Southwest’s press release, any other customers who do not fall into those two categories will be charged for both the checked bags.
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“It is understandable that being angry in the south-west, he has really announced the intention of reversing his brand’s promise, that he has promoted as a ‘transforcy’,” Fox News Digital.
Fox Business reported that Southwest Airlines is ending its customer-friendly policy “in an attempt to increase revenue growth and return to a level of profitability, which shareholders expect.” (Kevin Dietsch/Getty Images)
“They have formed a long -term relationship with customers based on a simple and fair value offer (and they are changing, and loyal customers feel betrayal.
“For five decades, the South -West has been a leading and a mavric, and he has announced that the heritage has ended.”
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Passengers of the southwest airlines are sharing their reactions at the end of the free check bag. (Istock)
Other social media users said they would consider flying with other airlines, even though they were once a south -west customer, but they do not think there is a boycott answer.
“I won’t be boycotted. I have blown SW a lot – but just because I had to get Point A to point B – and SW can often provide me with the cheapest rate and/or most convenient time and routes. If SW can still provide on a particular journey, it is okay. But, now, other airlines will be considered more often,” another Reddit user.
“It’s sure it is useless, but as everyone has already stated, they are now like every other airline, so there is no use to boycott someone else.
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Lef said that Southwest had once flexible reibses like customer-friendly policies or its free check bags that helped separate it from other major airlines, but these recent changes have damaged the relationship between the airline and its many customers.
A travel expert Gary Lef says that there was a competitive difference between the carrier in the customer -friendly goods policy industry of the southwest. (Istock)
“Now they are starting the fares of the basic economy that will not come with seat assignments before check-in, even they charge more expensive tickets for such assignments. They have reduced marks on the cheapest tickets. They are introducing the checked bag fees. And they are increasing their boarding process,” said.
He said, “They will add additional legroom seating at the standard seats.”
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Laugh said, compared to other airlines, there is a lack of some features in the south-west, such as seat-back entertainment screen, seat options with fast Wi-Fi and additional legrooms, which can discourage all passengers from buying tickets with carrier.
Customers of Loyal Southwest Airlines are sharing their concerns after the airline decided to abolish their customer-friendly goods policy. (Istock)
“At the same time when the south -west reduces discrimination between its product and the rest of the industry, they will be behind other airlines as they pursue the same model,” Laugh.
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“In other words, Southwest Airlines is abandoning its competitive discrimination, while keeping themselves in the lower part of the industry for the model they are following.”
Fox Business’ Denila Jenoves contributed to this report.
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